Turnkey Lender Ratings

Overall

Ease of Use

5/5

Customer Service

5/5

Likelihood to Recommend

5/5

Janielle M.

Financial Services

1-10

Used the software for: less than 6 months

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Time saving automation”

Overall: Overall the functionality has been a big positive. The initial set up fees were a bit steep but the ongoing rate is comparable.

Pros: I like the automation, it saves a lot of time moving the loan from origination to servicing and prepopulating the necessary documents. I also like that it has a customer portal where customers can see their balance, update payment methods, and upload documents to us, like proof of insurance. There are a lot of automated emails that help customers stay on top of getting us the required documents, which saves time.

Cons: Some of the set up was awkward. In one area it would have you use one code and then on the help page it would be a different code for the same item. The help team set up some of my codes because I didn't know which one I was supposed to be using.

Reasons for Choosing Turnkey Lender: I felt turnkey was the best solution for us long term and gave us a bit more than we need right now, but we have room to grow. There were a lot of integrations with third-party software that keeps us from submitting things like ACH payments manually.