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Salesforce Sales Cloud Lightning Professional Ratings

Overall

Ease of Use

5/5

Customer Service

5/5

Likelihood to Recommend

5/5

Robert P.

Salesforce Administrator

11-50 employees

Used the software for: 2+ years

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Best CRM ever made!”

Overall: Since transitioning to Salesforce Sales Cloud, we have been able to build and automate complex processes to reduce redundant tasks, mitigate error, and provide an exceptional customer experience for our constituents.

Pros: Before using Salesforce's Sales Cloud, we used another CRM that was as deficient as it was clunky. Salescloud has literally revolutionized how we do business and manage our constituents. And the fact that you can customize and configure the system to work exactly as you need/want it for your specific use case is by far its greatest strength and the thing I love most about this software.

Cons: I wish the app-exchange was more vastly populated with solutions like Apple or Android. It can be somewhat challenging at times to find the right solution or app provider OTB, this forcing you to take the route of custom development or third party integrations.

Reasons for Choosing Salesforce Sales Cloud Lightning Professional: UX, UI, Functionality, and Configurability were far superior in Salesforce.