Loan Servicing Soft Ratings

Overall

Ease of Use

5/5

Customer Service

5/5

Likelihood to Recommend

5/5

Rhonda W.

Loan Servicing

11-50 employees

Used the software for: Less than 6 months

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“I wish we'd made the change sooner...”

Overall: On my previous software I had to keep several different spreadsheets for insurance expiration monitoring, escrow analysis, scheduled future fees etc. All of those functions can be done through LSS eliminating quite a bit of extra work.

Pros: LSS is very customized to our company. It handles every aspect of servicing, insurance information, escrow analysis etc. The customer service support is exceptional. I worked with Rep during setup and training, and he was knowledgeable, patient and pleasant. Learning new software is a big job, but Rep made it the best possible experience. I am very comfortable knowing that our new software has top-notch support.

Cons: We service loans for more than one investor. My investors need reports for their loan portfolios (Sorted by investor/lender). We are customizing reports ourselves, as this is not a standard request. LSS can and will customize reports for a price, but fortunately LSS reports offer the ability to customize yourself if you have the knowledge and ability.