What is Lightico's eSignature?

Lightico’s eSignatures deliver the highest signature completion rate for single – or multi-party eSignatures by making it dead-easy for customers to instantly sign documents, agreements, and terms from their cell phones in real-time via text message. No emails required.

How Lightico Instant eSignatures Work

The agent simply sends the customer a text message, which opens a secure room containing the form, document or contract to be signed. Customers easily review and electronically sign the document on their cell phone in real-time with a simple finger swipe or typed signature. The document is then locked and stored on the company CRM with a fully time-stamped audit trail.

 

Lightico eSignature Demo

Lightico Ratings

Overall

Ease of Use

5/5

Customer Service

5/5

Likelihood to Recommend

5/5

Jamie M.

President Oil & Energy

1-10 Employees

Used the software for: Less than 6 months

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Next level technology with incredible customer service”

Overall: In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It's natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Pros: If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful.

Cons: So far I haven't found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs.

Alternatives Considered: signNow, .ID Digital Signature, Concord

Reasons for Choosing Lightico: As mentioned before, in comparing these to Lightico, I feel like I'm comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology.

Vendor Response By Lightico on May 23, 2019
Jamie! Thrilled to have you as a customer and looking forward to being a driver in your continued growth!

Tiffany C.

account manager

Automotive, 5001 - 10,000 employees

Used the software for: 1-2 years

Overall Rating
4.5/5
Ease of Use
4/5
Customer Service
5/5
Likelihood to Recommend
8/10

“Lightico: a convenient, fast & efficient way to get your e-docs to customers.”

Overall: Overall my experience has been positive, the good features far outweigh any issues I have encountered.

Pros: I enjoy being able to message parties within the existing session regarding the paperwork sent for signing. I find convenience vs having to contact them on other platforms

Cons: I find it's been difficult sometimes for multiple parties to sign pages both sent to the same email address or number, often they come back only 1 signed or missing a date.

Alternatives Considered: Concord, DrySign, Eversign, eSign Genie, SignEasy

Francis R.

Customer Advisor

Telecommunications, 10,001+ employees

Used the software for: 1-2 years

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Great Piece of Software.”

Overall: Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it.

Pros: I like that it reduces the time spent on calls covering mandatory information with customers that they can now approve themselves and take time to understand rather than having to repeat information etc. It is so quick and easy to use.

Cons: I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages.

Alternatives Considered: Concord, eSign Genie, DrySign

Niall C.

Retention Advisor

Telecommunications, 10,001+ employees

Used the software for: 1-2 years

Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Brilliant system.”

Overall: My overall experience with Lightico has been brilliant. Couldn't recommend the product enough!

Pros: The system is so easy to use, it makes my job so much easier on a day to day basis. We have a strict compliance team where we work and having the peace of mind due to this system is brilliant. The customer experience also benefits massively due to this as they're able to take a lot more information in off the back of Lightico.

Cons: I wouldn't say I dislike anything about this system, the system is efficient from start to finish and as I said above, Lightico makes my job so much easier.

Alternatives Considered: .ID Digital Signature, DrySign, Concord, Eversign

Megan W.

President Oil & Energy

1-10 Employees

Used the software for: Less than 6 months

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Next level technology with incredible customer service”

Overall: In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It's natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Pros: If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful.

Cons: So far I haven't found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs.

Alternatives Considered: Concord, eSign Genie, DrySign, SignEasy, SignRequest

Reasons for Choosing Lightico: As mentioned before, in comparing these to Lightico, I feel like I'm comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology.