Calyx Point Ratings

Overall

Ease of Use

5/5

Customer Service

3.5/5

Likelihood to Recommend

4.0/5

Stacey M.

Mortgage Compliance

51-200 employees

Used the software for: 2+ years

Overall Rating
3.0/5
Ease of Use
4/5
Customer Service
1/5
Likelihood to Recommend
5/10

“Works great....until it doesn't”

Overall: We've used Calyx Point as our loan origination software for eight years. I wish it were cloud-based. The customer service/tech support is horrible. Occasionally I'll luck-out and get someone on the phone who actually understands what it means to be in customer service. That's great, but then they usually don't know enough about the software to help. They absolutely do not EVER reach out to let you know when they are experiencing an issue that directly affects your daily functions in the app. You must call in, and if you're lucky, they'll tell you there is a "known issue" they are working on. Again, there is NO communication that the issue has been corrected. Almost every update they send out introduces a new problem that then requires another update. I really wish there was a forum somewhere for Point users and admin to share notes and help each other, or at the very least share the misery.

Pros: Relatively easy set-up, lots of customizable options and interfaces with other vendors

Cons: Calyx Point us still not cloud-based. Customer service is absolutely terrible. Weird glitchy issues at times.

Reasons for Choosing Calyx Point: The switch was made just before I was hired. Ironically, the switch was due to poor customer service with [SENSITIVE CONTENT HIDDEN].

Perry W.

Loan Originator

11-50 employees

Used the software for: 2+ years

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Likelihood to Recommend
10/10

“Calyx Best Operating System for a LO”

Overall: It was an easy fast and accurate way to take an application for a Loan Officer.

Pros: The easy to understand screens and the ease of tabbing to the next field.

Cons: There really was not anything that I did not like about this software.